Introduction and Scope

Haptle Technologies provides a marketplace that connects event organizers with vetted vendors offering a variety of services, including catering, décor, and entertainment. These Terms of Use govern your access and use of Haptle's platform, including all updates or enhancements.

By accessing or using the platform, you agree to be bound by these Terms of Use. If you do not agree to these terms, you must not access or use the platform.

Haptle may update these Terms of Use periodically to reflect changes in its services or legal requirements. It is your responsibility to review this page regularly for updates, as your continued use of the platform constitutes acceptance of any revised terms.

1. User Eligibility and Account Registration

a. Eligibility: You must be at least 18 years old and legally capable of entering binding contracts.

b. Registration: You must provide truthful, accurate, and up-to-date information when creating your account. By registering, you confirm that all information you provide is accurate and up to date.

c. Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

d. Account Transfer: You may not transfer or sell your Haptle account to another party. If you are registering on behalf of a business entity, you confirm that you have the authority to bind the entity to these Terms of Use.

2. Vendor-Specific Obligations

• Provide accurate and truthful descriptions of their services.
• Honor bookings and comply with Haptle’s platform guidelines.
• Resolve disputes with users professionally and in good faith.

3. User Rights and Responsibilities

a. Your Rights: You have the right to:

• Access services offered on the platform.
• Interact with vendors and request support.

b. Your Responsibilities: You agree to:

• Provide truthful and accurate information during registration and all interactions on the platform.
• Comply with Haptle’s policies and all applicable laws.
• Use the platform solely to connect with vendors and plan events in accordance with platform guidelines.
• Avoid abusive language, fraudulent actions, or uploading false reviews.
• Abstain from any activity Haptle determines detrimental to the platform’s use and enjoyment by others.

4. Prohibited Activities

You must not:

• Submit false or misleading information or reviews.
• Harass, abuse, or engage in inappropriate behaviour towards vendors or other users.
• Attempt to hack, scrape, or extract data from the platform without prior written consent.

5. Intellectual Property

a. Platform Content: Haptle retains ownership of all intellectual property associated with the platform, including software, logos, designs, and content created by Haptle. You may not copy, modify, or distribute any part of the platform without prior written permission from Haptle.

b. User Content: By uploading or posting content (e.g., reviews, feedback) to the platform, you grant Haptle a non-exclusive, royalty-free license to use, modify, and display this content for purposes such as platform improvement or marketing.

6. Refunds and Cancellations

Refunds, cancellations, or rescheduling must be handled according to vendor agreements or specific transaction terms.

7. Reviews and Testimonials

You agree to provide honest and constructive reviews. Haptle reserves the right to remove any content that violates these Terms or is deemed inappropriate

8. Service Availability and Modifications

Haptle reserves the right to modify, update, or discontinue services, temporarily or permanently, without prior notice. While we aim to provide uninterrupted service, there may be instances where services are unavailable due to maintenance, updates, or unforeseen circumstances.

9. Termination of Account or Services

a. User-Initiated Termination: You may terminate your account at any time by deleting it through the platform. Once terminated, you will no longer have access to your account or related data.

b. Platform-Initiated Termination: Haptle reserves the right to suspend or terminate your account if you violate these Terms of Use, engage in fraudulent activities, or act in a manner harmful to the platform or its users.

10. Disclaimer of Warranties

All services and products offered on Haptle’s platform are provided on an “as-is” and “as-available” basis. Haptle disclaims all express or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Haptle does not guarantee that the platform will be free of errors or interruptions.

11. Limitation of Liability

a. Third-Party Services: Haptle is not liable for issues arising from interactions or services provided by vendors. Vendors operate independently, and Haptle acts solely as a connection point between users and vendors.

b. Platform Issues: Haptle is not responsible for data loss, service disruptions, or technical issues that may impact your experience on the platform.

12. Indemnity

You agree to indemnify, defend, and hold harmless Haptle, its employees, affiliates, and partners from any third-party claims, damages, liabilities, or expenses arising from your use of the platform or any violation of these Terms of Use.

13. Severability

If any provision of these Terms of Use is deemed unenforceable, the remaining provisions will remain valid and enforceable. The invalid provision will be replaced with a term that reflects the original intent as closely as possible.

14. Force Majeure

Haptle is not liable for disruptions caused by events beyond its control, including but not limited to natural disasters, government actions, labor strikes, or technical failures.

15. Governing Law and Dispute Resolution

These Terms of Use are governed by Nigerian law. Any disputes will first be resolved through negotiation or mediation facilitated by Haptle. Legal action should be pursued only after all other resolution avenues have been exhausted.

1. Introduction

Haptle Technologies provides a platform that connects you with vendors offering event services, such as catering, décor, and media. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use the Haptle platform. It applies to all users, including event organizers and service vendors.

By using our platform, you agree to the terms of this Privacy Policy. We comply with the Nigeria Data Protection Act (NDPA) 2023 and are dedicated to maintaining your trust.

2. Information We Collect

a. Personal Information You Provide

• Contact Information: such as your name, email address, and phone number.
• Account Information: including your business name, profile details, and password.
• Payment Information: for processing transactions. We do not store full payment details.

b. Information Collected Automatically

• Usage Data: details of your interaction with the platform, such as pages you visit and searches you perform.
• Device Information: including your IP address, browser type, and device identifiers.
• Location Information: to tailor vendor recommendations, if location services are enabled.

c. Information from Third Parties

We may receive information from third-party services, such as payment processors, to facilitate secure transactions.

3. How We Use Your Information

• Provide and Improve Services: by facilitating connections with vendors and enhancing your user experience.
• Communicate with You: about your account, bookings, or updates to our platform.
• Personalize Recommendations: using location and interaction data to offer tailored suggestions.
• Ensure Security: by monitoring activities to prevent fraud and enforce our Terms of Use.

4. Data Sharing and Disclosure

Haptle does not sell your personal information. We may share your data with:

• Vendors: when you book or interact with them on our platform.
• Service Providers: to facilitate secure payments, provide customer support, or assist with marketing.
• Legal Authorities: if required to comply with legal obligations or protect Haptle’s rights.

5. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and maintain platform functionality.

6. Data Security

We use encryption and other security measures to protect your information. However, no online platform is entirely secure. You should exercise caution when sharing sensitive information.

7. Legitimate Interest

In certain cases, we may process your data for legitimate business interests. This includes using your data in ways you would reasonably expect, provided it does not override your privacy or rights.

8. Consent

We will ask for your consent when required. For example, we will:

• Seek your permission to send marketing communications. You can unsubscribe at any time.
• Request your consent to track your location, if enabled, for fraud prevention or personalized services.

9. Your Rights

• Access and Update: your personal information through your account settings.
• Opt-Out: of receiving marketing communications.
• Request Deletion: of your account and associated data.
• Withdraw Consent: for any data use you previously authorized.

10. Cookies and Tracking

We use cookies to improve your experience and provide personalized recommendations. You can manage your cookie preferences in your account settings.

11. Vendor Data Protection

We protect vendor data from misuse and use it solely for legitimate purposes, such as enhancing visibility on the platform and marketing services.

12. Updates to this Policy

We may update this Privacy Policy to reflect changes in our operations or legal requirements. You will be notified of significant updates.

13. Contact Us

If you have questions or concerns about this policy, you can contact us at info@haptle.com.